SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Plove (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://plove.org
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Decided to size up. I typically wear American size XS. Waist 25” , 100 lbs — purchased the M and they fit perfectly. Material is smooth and comfortable to wear. Thank you!
For this money, excellent Trusel. In milavits, some such rubles 600-800 cost
I order not for the first time. Ideal basic seamless version for a volume of hips 102 cm.
FINALLY I HAVE UNDERWEAR THAT IS TRULY SEAMLESS!!! I can wear my formfitting clothes with confidence now and these panties are comfy!
Ordered 16.08 in Kiev, the goods brought a courier of new mail 09.09. Panties are very beautiful of soft, pleasant to the touch silky fabric, the size corresponds to the description.
приятные к телу, пошиты аккуратно, свою функцию выполняют - под одеждой линий белья не прослеживается. На свой S брала размер М, подошли идеально. За такую цену трусики просто огонь!
Посылка доставлена достаточно быстро, за 24 дня в Украину. Упаковка хорошая, повреждений нет. По отзывам жены, трусы по размерам на бёдрах соответствуют, но посадка оказалась несколько ниже, чем ожидалось. Это следует учитывать при заказе. В целом, магазин рекомендую.
Przesylka do Polski szła 3 miesiące, ale warto było czekać. Są dokladnie takie jak w opisie, bardzo starannie wykonane. Szczerze polecam i dziękuję. Zamowie jeszcze.
Love these, not my first time ordering. they will streach over time but they are so lightweight and seamless that I will order more replacement when needed.
Panties are very nice! But I need to reoder a bigger size. Size M is more like S.
Pink color is too bright. The material seems to be light and nice. I havent tried it on yet. Ordered on Aug 19, came in on Sep 3. Thanks!
Качественные трусики, хлопковая вставка прошита хорошо. На обхват бедер 94 взяла размер L, сели отлично. Дошли за 2 недели.
25 июля - 28 августа…хорошие трусики,рекомендую к заказу
super jakość zamówionej bielizny. pierwsza jakość. bardzo fajny materiał. z pewnością wrócę tu jeszcze na zakupy. przesyłka dotarła do mnie w 15 dni od złożenia zamówienia. polecam serdecznie
Polecam, majtki dobrej jakości. Noszę m wzięłam l i są dobre.
Заказываю уже не первый раз, отличное бесшовное белье.
They are beautiful but I recommend ordering one or two larger sizes I ordered S but they are very small and wait too much and they didn't hurt me. Doesn't let me leave pictures. I don't know why?
Super panties, passed the test drive, washed several times, everything is fine! Through trousers do not stand out, which was important for me! My options are 85/65/92!
Everything is super, the size came up, looked at the reviews. The fabric is lightweight, comfortable. It dries fast. Very comfortable.
Very comfortable to wear, not odznaczają under the clothes, are very soft and flexible. Are brilliant